The Big Difference Scheme can help customers who are in receipt of a low income and struggling to pay their water charges. If eligible for the scheme, customers could receive up to 90% off the average Severn Trent Water bill.

The scheme is open to all Severn Trent Water customers who are in receipt of a low income.

If a customer has a child who is eligible for income based free school meals, it is likely they will qualify for the scheme.